Last Updated: August 19, 2025
1. Introduction
Rivetekk (“we,” “us,” or “our”) is an authorized reseller of telecommunications services for providers including AT&T, DirecTV, Spectrum, Windstream, CenturyLink, and EarthLink. This Privacy Policy explains how we handle your personal information when you engage with our website or services. We do not store customer data on our systems; all information is securely transmitted to our authorized partners’ portals.
2. Information We Collect
We collect minimal information directly through our website:
Feedback Form Data: If you submit feedback via our website form, we collect only:
Your name
Email address
Feedback message
This data is used solely to respond to your feedback and is not linked to sales processes.
We do not collect, store, or retain:
Personal identifiers (e.g., SSN, driver’s license)
Payment details, service addresses, or account credentials
Any customer data related to service sales (e.g., internet, TV, home phone bundles)
Customer Data for Service Sales:
When you purchase services through our marketing channels (e.g., phone, third-party platforms), your information is entered directly into the secure portals of our authorized partners (e.g., AT&T, Spectrum). Rivetekk never retains this data on our website, servers, or internal systems.
3. How We Use Information
Feedback Data: Used exclusively to address your inquiries or suggestions.
Sales Data: Information provided during sales transactions is used only to facilitate your service setup through our partners. We receive commissions for completed sales but do not retain your details beyond transmission to the provider.
4. Data Sharing & Disclosure
Authorized Partners: Your service-related data is shared solely with the telecom provider (e.g., AT&T, Spectrum) whose services you purchase. This data is governed by their privacy policies.
No Third-Party Sharing: We never sell, rent, or share your data with advertisers, marketers, or unrelated third parties.
Legal Compliance: Data may be disclosed only if required by law (e.g., court orders).
5. Data Security
Zero Data Retention: We do not store customer information on our website or servers. Once transmitted to our partners’ portals, we cannot access, modify, or delete it.
Website Security: Our feedback form uses encryption (SSL/TLS).
Partner Security: Data entered into provider portals is protected under their security measures.
6. Your Rights
Feedback Data: Request deletion of your feedback submissions by contacting us at info@rivtekk.
Service Data: For access, correction, or deletion of data held by partners (e.g., AT&T), contact the service provider directly. Rivetekk cannot modify or delete data in their systems.
7. Third-Party Links
Our website may link to partners’ sites (e.g., AT&T, Spectrum). Their privacy practices are independent of ours—review their policies separately.
8. Policy Updates
Updates will be posted on our website. Material changes will be highlighted for 30 days prior to taking effect.
9. Contact Us
For questions about this policy:
Email: info@rivtekk